This website has been designed to provide access to the computer models developed by Richard Steyn and the presentations used by "the team" relating to 

	waiting lists and waiting time
	demand and capacity management
	variation, utilisation, efficiency and waste - good or bad?
	dynamics of flow
	control of flow
	statistical process control
	clinical engagement

and hence to facilitate healthcare process re-engineering and design.

I have recently redesigned the whole website to increase functionality, allow speedier updating and also allow much greater visitor involvement. For all enquiries and all support related issues, please click on the link below and post in the appropriate discussion area (alternatively please email enquiry@steyn.org.uk and we will respond as time permits - you will probably get a faster reply through the board if appropriate).

Please click here for all the models, presentations, reading lists and discussion forums.

For a detailed report on the OSPREY programme (clinical system engineers development programme) please click on OSPREY.pdf.