interesting blog

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interesting blog

Postby richard steyn » Mon May 04, 2015 7:59 pm

"focus on cost-per-operator, without understanding end-to-end flow or whether purpose is achieved.
It builds in waste, unnecessary handovers, disempowers staff, creates delays and COSTS MORE, whilst providing a WORSE service!"

https://inspguilfoyle.wordpress.com/2015/05/04/maths-class/

Do have a look at this blog from Simon Guilfoyle (Police Inspector and Systems Thinker); well worth a browse.
richard steyn
 
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